Terms & Conditions

Welcome to CourierBazar (Courier Bazar). These Terms & Conditions govern your access to our website and use of our shipping, courier, logistics, pickup, tracking, transportation, and related services.

1 Acceptance of Terms

By using our website or services, you confirm that you have read, understood, and agreed to these Terms & Conditions, our Privacy Policy, Shipping Policy, Return Policy, and any additional service-specific terms.

If you do not agree with these Terms, please do not use our website or services.

2 Services

CourierBazar provides shipping, courier, logistics, pickup, transportation, tracking, and related services, subject to service availability, operational capacity, applicable laws, and serviceability.

Certain services may be performed by authorized third-party courier, transportation, or logistics partners.

3 Customer Responsibilities

The sender is responsible for:

  • Providing accurate sender and recipient information
  • Providing a complete and correct pickup and delivery address
  • Providing a valid mobile number and email address
  • Correctly declaring the nature and contents of the shipment
  • Providing accurate package weight and dimensions
  • Ensuring that the shipment is properly packed and labeled
  • Providing required invoices, permits, declarations, or other documents
  • Ensuring that the shipment complies with applicable laws and regulations

Notice: CourierBazar may reject, hold, return, or cancel a shipment when information is inaccurate, incomplete, misleading, or non-compliant.

4 Packaging

All shipments must be packed securely and appropriately for transportation and handling.

The sender should use suitable internal cushioning and durable outer packaging. Fragile, valuable, or sensitive items must be clearly identified and packed according to their specific requirements.

CourierBazar may not be responsible for damage caused by inadequate, improper, or insufficient packaging.

5 Prohibited and Restricted Items

Customers must not send illegal, prohibited, dangerous, hazardous, or restricted goods through our services.

Examples may include:

  • Explosives or flammable materials
  • Illegal drugs or controlled substances
  • Weapons, ammunition, or prohibited weapon parts
  • Hazardous chemicals
  • Counterfeit or unlawful goods
  • Stolen goods
  • Items prohibited by applicable law
  • Goods requiring permits or licenses that have not been provided
  • Any item that may endanger people, property, vehicles, or other shipments

CourierBazar may inspect, refuse, hold, return, or report any shipment that appears to violate applicable law or these Terms.

6 Shipment Inspection

Where permitted by law, CourierBazar or its authorized partners may inspect or verify a shipment to confirm its contents, safety, documentation, weight, dimensions, or compliance.

The sender is responsible for ensuring that all shipment declarations are accurate.

7 Pickup and Delivery

Pickup and delivery timelines are estimates and are not guaranteed unless expressly agreed in writing.

Delivery may be affected by:

  • Weather conditions
  • Traffic or transportation disruptions
  • Remote-area service limitations
  • Public holidays
  • Government restrictions
  • Security checks
  • Incorrect addresses
  • Recipient unavailability
  • Operational or technical issues
  • Events beyond reasonable control

CourierBazar may use alternate delivery routes, facilities, or authorized partners when operationally necessary.

8 Delivery Confirmation

A shipment may be considered delivered when it is handed to:

  • The named recipient
  • An authorized representative
  • A person available at the delivery address
  • A designated reception, security, or mail-handling point, where appropriate

Electronic records, delivery scans, OTP verification, signatures, photographs, or other delivery evidence may be used as proof of delivery where applicable.

9 Shipping Charges

Shipping charges may depend on:

  • Pickup and delivery location
  • Actual or volumetric weight
  • Package dimensions
  • Service type
  • Delivery speed
  • Applicable taxes
  • Additional handling requirements
  • Remote-area or special service charges

CourierBazar may revise rates or charges from time to time. The applicable charges will be based on the confirmed booking, service agreement, or current rate structure.

10 Delays

CourierBazar will make reasonable efforts to process and deliver shipments within estimated timelines. However, delivery dates are estimates and may change due to operational or external circumstances.

CourierBazar will not be responsible for indirect losses, business losses, loss of profit, or other consequential losses arising solely from a delivery delay, except where liability is required by applicable law.

11 Loss, Damage, and Claims

Any claim for loss, damage, or service-related concerns must be submitted within the applicable claim period and supported by relevant documents.

Compensation, if applicable, will be determined according to:

  • The selected service
  • Declared shipment value
  • Supporting documents
  • Applicable service agreement
  • Applicable laws

CourierBazar will not be liable for loss or damage resulting from improper packaging, inaccurate declarations, prohibited contents, inherent defects, or circumstances beyond reasonable control.

12 Limitation of Liability

To the maximum extent permitted by law, CourierBazar will not be liable for indirect, incidental, special, punitive, or consequential damages, including loss of profit, business interruption, or loss of opportunity.

Nothing in these Terms limits any liability that cannot legally be excluded or limited.

13 Website Use

Users must not:

  • Use the website for unlawful purposes
  • Submit false or misleading information
  • Attempt unauthorized access
  • Introduce viruses, malware, or harmful code
  • Interfere with website functionality
  • Copy, reproduce, or misuse website content without permission

14 Intellectual Property

All website content, including logos, designs, text, graphics, images, software, and other materials, is owned by or licensed to CourierBazar and is protected by applicable intellectual-property laws.

Unauthorized use, copying, reproduction, or distribution is prohibited.

15 Privacy

Your use of our website and services is also governed by our Privacy Policy.

16 Changes to These Terms

CourierBazar may update or modify these Terms & Conditions at any time. Updated Terms will be published on this page with a revised “Last Updated” date.

Continued use of our website or services after the updated Terms are published constitutes acceptance of the revised Terms.

17 Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any dispute arising from or relating to these Terms or our services shall be subject to the jurisdiction of the competent courts at Delhi, India, unless otherwise required by applicable law.

18 Contact Us

For questions regarding these Terms & Conditions, contact:

CourierBazar

Email Support
hello@courierbazar.in
Registered Address
4891/92, Phoota Road, Baratooti, North Delhi, Delhi - 110006