Return & Refund Policy

1 Shipment Cancellation

A shipment cancellation request may be submitted before the shipment is picked up or handed over to the relevant delivery partner.

Once a shipment has been picked up, dispatched, or entered the transportation network, cancellation may not be possible.

If cancellation is approved before pickup, any applicable refund will be processed according to the payment method and applicable service charges.

2 Return-to-Origin (RTO)

A shipment may be returned to the sender when:

• The recipient refuses delivery
• The delivery address is incorrect or incomplete
• The recipient is unavailable after permitted delivery attempts
• The recipient cannot be contacted
• Delivery is not possible due to serviceability restrictions
• The shipment violates applicable policies or legal requirements
• The shipment cannot be delivered for any other operational reason

Return-to-Origin charges may apply. Any applicable RTO charges will be communicated or charged according to the selected service, shipment details, and applicable rate card.

3 Undelivered Shipments

If a shipment cannot be delivered, CourierBazar or its delivery partner may attempt to contact the sender or recipient for additional information.

The sender is responsible for providing accurate and complete pickup, delivery, and contact information. Delays or additional charges may apply when incorrect or incomplete information is provided.

4 Product Returns

CourierBazar only provides shipping and logistics services. The return or replacement of a product is the responsibility of the seller, merchant, or sender.

Customers who wish to return a purchased product should contact the seller or merchant directly and follow that seller’s return policy.

CourierBazar may provide reverse-logistics services when requested and where serviceable. Reverse-shipment charges may apply.

5 Refunds for Shipping Services

Refund eligibility depends on the circumstances of the shipment and the applicable service terms.

A refund may be considered when:

• A paid shipment is cancelled before pickup, subject to applicable deductions
• A service charge was collected incorrectly
• A verified service issue qualifies for a refund under the applicable service agreement

Refunds will not normally be provided for:

• Delays caused by weather, natural events, public emergencies, government restrictions, or other circumstances beyond reasonable control
• Incorrect or incomplete shipment information provided by the sender
• Delivery delays caused by recipient unavailability
• Shipments rejected due to prohibited or restricted contents
• Charges that are valid under the applicable rate card or service agreement

6 Damaged or Lost Shipments

Any concern regarding a damaged, missing, or lost shipment should be reported as soon as possible after delivery or after the shipment status indicates a potential issue.

The sender may be required to provide:

• Tracking or shipment number
• Proof of shipment value
• Invoice or purchase proof
• Photos of the package and damaged contents
• Packaging details
• Any other information required for investigation

Claims will be reviewed according to the applicable service terms, declared value, shipment documentation, and relevant laws.